Local Delivery Terms & Conditions
Local Delivery — Gold Coast ($80 Flat Rate)
Venice Street Living offers flat-rate local delivery to the Gold Coast area for $80.00 per delivery. This is a single flat fee per order — not per item — regardless of how many pieces are in the order.
1. Service Area
Local delivery covers the Gold Coast local delivery zone as displayed at checkout. If your address is outside the zone, checkout will offer courier or pallet delivery instead. Deliveries are made from our Mermaid Beach showroom (QLD 4218).
2. Delivery Days and Times
- Wednesday to Friday: 7:00am – 3:30pm
- Saturday and Sunday: 7:00am – 12:00pm
- Closed Monday and Tuesday — no local deliveries on these days
We contact you to confirm a delivery window. Windows are estimates, not guarantees. Delays caused by traffic, weather or earlier deliveries do not entitle you to a refund of the delivery fee.
3. Someone Must Be Present
A person aged 18 or over must be present at the delivery address for the full delivery window to receive, inspect and sign for the goods. If no one is available, the goods return to our premises and a further $80.00 delivery fee applies to re-deliver. The original delivery fee is not refunded in this case.
4. Access Requirements
Local delivery is a one-person kerbside service. To receive delivery, the address must have:
- A formed, hard and level surface (concrete, asphalt or paving) from the street to the drop point
- Safe vehicle access with adequate clearance and turning space
- No stairs, steps or steep gradients between the vehicle and the drop point
Drivers cannot move goods across gravel, grass, loose dirt, sand or steep driveways, and cannot carry goods up or down stairs, into lifts, or inside the home. Goods are placed at the kerbside, driveway or ground-floor entry only — this is a drop-off service, not an installation or placement service.
5. Heavy and Bulky Items
Many Venice Street Living products are solid stone, cast iron or solid timber and are very heavy. The driver will position the item at the drop point but is not required to lift, carry or manoeuvre items beyond that point, and is not required to lift items that cannot be safely handled by one person. Please arrange your own help, trolley or equipment for items you cannot move yourself. If the item requires a crane, Hiab or other machinery to place it, that machinery and its cost are your responsibility.
6. Showroom and Yard Access
Our showroom does not have wheelchair access or a ramp. A ramp is available into the yard only. Our Molendinar yard is pickup only and holds no product display. If you have specific access needs, tell us before booking and we will arrange what we can.
7. Inspection on Delivery
Please inspect the goods before signing. Any visible damage must be noted on the delivery documentation at the time of delivery and reported to us within 48 hours with photographs. Damage not noted at delivery may be harder for us to resolve with our freight insurers.
8. Rescheduling and Cancellation
- Reschedule or cancel free of charge with more than 24 hours' notice before the confirmed window
- Less than 24 hours' notice, or a failed delivery, incurs an $80.00 re-delivery fee
- Once goods are loaded and dispatched, the $80.00 delivery fee is non-refundable except where required by law
9. Risk and Title
Risk in the goods passes to you on delivery (or on collection, for pickup orders). Title passes once payment has cleared in full.
10. Australian Consumer Law
Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other law that cannot lawfully be excluded. Where our goods fail to meet a consumer guarantee, you are entitled to the remedies set out in that law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law: you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage, and to have the goods repaired or replaced if they fail to be of acceptable quality.
11. Questions
To book, change or ask about a local delivery, contact us before placing your order. See our Shipping & Delivery Hub for courier, pallet and heavy freight options.
Last updated: 3 November 2026.