Refund policy
Return & Refund Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
How our returns are orchestrated.
- To start a return, you can contact us at julian@venicestreetliving.com.au.
- If your return is accepted, we’ll send you a return shipping label (for product change of mind the customer must pay for their own postage), as well as instructions on how and where to send your package.
- Once instructed send to the following address:
Shop Address: 2457 Gold Coast HWY, Mermaid Beach, QLD 4218
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at julian@venicestreetliving.com.au.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right as soon as possible.
Exceptions / non-returnable items
Certain types of items cannot be returned, like (such as Pots, Urns, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Returns
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at julian@venicestreetliving.com.au.
Damaged On Delivery
In the event that your order arrives damaged in any way, please email us as soon as possible at julian@venicestreetliving.com.au with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
Most of our deliveries are done by Australia Post. All our pots over $100 come standard with extra cover. If the product is delivered damaged you must return it to your nearest Australia Post Office and they will make an assessment on the damage and package. this can take more than a week and is out of our hands. We will not refund you!
For a comprehensive understanding in Australian Legislation on Guarantees, Warranties and Rufunds please click the link below.