B2B Trade & Wholesale Policy (Draft v3)
Commercial Trade & Wholesale Policy
Compare account tiers below to determine the qualification criteria, order minimums, and delivery terms that suit your business.
B2B Trade Account
Designed for job-site builders, contractors, and design professionals purchasing on a project basis.
- 🎯 Eligible Applicants: Licensed Builders, Landscapers, Architects, Interior Designers & Stonemasons.
- 🏷️ Rate Privilege: Account-restricted Trade Discount across masonry, glass bricks, and garden pots upon login.
- 📦 Minimum Order Spend: $300 AUD per order (or full carton/box multiples for glass bricks).
- 🚚 Delivery Location: Direct site delivery to your active residential or commercial project site.
- 💳 Payment Terms: 30% deposit upon order, 100% full cleared payment prior to dispatch.
B2B Wholesale Stockist
Designed for retail stockists holding physical floor inventory in a commercial showroom.
- 🎯 Mandatory Premises: Must operate a physical retail shopfront or commercial showroom open to the public. (Storage units or home sheds do not qualify).
- 🏷️ Rate Privilege: Premium Wholesale Discount on bulk crate, container, and pallet lines upon login.
- 📦 Minimum Order Spend: $2,500 AUD opening order ($1,000 AUD re-order minimum or full crate/pallet lots).
- 🚫 No Dropshipping: Freight dispatched exclusively to your registered showroom yard. We do not deliver from our warehouse to your end-customers.
- 💳 Payment Terms: 30% deposit upon order, 100% full cleared payment prior to release.
General Commercial Terms
🔒 Pricing Confidentiality
Trade and wholesale rate cards are strictly confidential. Reselling or advertising items online below MSRP without written consent is prohibited.
🚚 Pallet Freight & Tailgate Unloading
Bulk shipments arrive on pallets or in heavy wooden crates. Receivers must ensure clear site access or forklift/tailgate unloading facilities.
⏱️ 48-Hour Inspection Window
All deliveries must be inspected upon arrival. Any transit discrepancies or breakages must be submitted in writing within 48 hours.